If I were the owner,I wouldn't let my employees who are getting paid big dollars to drop what they're doing and help a DIYer either.They have a business to run and DIYers don't pay the bills.Sorry for the harsh reality,but that's the way dealers and repair shops are and pro'ly should be.
Sounds like you burned up enough of their time(money) already for a "50 cent part".
If all you need is an owner's manual,one is on ebay right now for $21 including shipping. Auction #230394009851.
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