like the others have stated, these quick service shops rely on getting you in the door and then "UPSELLING" the customer on additional servce work,normally not required. we recently had a muffler chain store move in to town, not to say the name but its named after a famous wizard from king arthur. anywho, they had a 20 dollar oil change special and one of my techs brought his neighbors car up there for the oil change. they handed him an estimate for 1800.oo to rebuild the front suspension. car was a late model buick with about 55k on the odometer. we had replaced the front struts about 4 months earlier due to leaky seals. they tried to sell him new struts, ball joints, tie rods, and front brakes. i went up and confronted the manager, and had our paperwork of the recent repairs and alignment print out. his response was, oh...gee my tech must have given them the wrong paperwork. i just cant stand shops that try and pull nonsense like that.
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