Posted by 135 Fan on December 27, 2009 at 23:37:14 from (68.149.56.30):
In Reply to: Re: New purchase posted by Well.. on December 27, 2009 at 14:32:03:
What exactly is a REAL problem? The tractor rolling down a hill and running over someone because the parking brake didn't work from day one, should qualify. Don't laugh, stuff like that happens all the time. Poor customer service is also a REAL problem, in this case for the dealer. They lost a sale because of their own doing, not his. If he didn't want the NH tractor he wouldn't have bought it in the first place. He paid good money and got terrible service from the dealer before he could even use the tractor. He was more than justified in cancelling the deal and I'm sure a lot of other people would have as well. It's unacceptable to treat customers like that if you want repeat business or referrals. Why is that so hard to understand? Dave
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