I had the same thing last year- I brought my 95 Acheiva in right before our honeymoon for a tune up because it was running a little rough. My brother owned the car before me and he had no idea when the plugs were changed last. I brought it in and told them to change the plugs and give it a once over.
I picked it up the next day, and they said "Well, we pulled the plugs and they looked fine so we put them back in...."
I'm sorry, but the labor sure didn't reflect that they pulled all 6 plugs because to do it with the V-6, the engine has to be taken off it's mounts to do the back 3. That's why I didn't do it and I brought it in.
Fast forward to this winter, it blew a head gasket and I'm glad to be rid of the car. I'll never go back to that shop ever again either. They never did what I wanted, even if it would be an extra couple bucks for them. If the plugs were out, why couldn't they just stick in a couple new ones that would only run me a coupla bucks instead of saying "oh, they're fine"
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