Posted by kyhayman on June 28, 2008 at 21:17:34 from (205.188.117.74):
In Reply to: I hate Horse people posted by Walt Davies on June 28, 2008 at 14:57:10:
I've felt your pain on this kind of stuff. With that said, horse people pay my bills so I'e got to keep them. I just dont need to keep all of them. My two cents, for what its worth, raise your prices, a lot. Good hay sells. I went from feeling like I needed to be the low cost seller to here's what I've got and here's what it costs. I try to split the difference between what the farm stores sell hay for and what my competitors are selling for, for what it is. If they want protein analysis, its available; same with brochures on how its grown, who I am, what my policies are (no refunds, no exceptsions), etc. Its been like night and day. I lost the problem customers, they dropped like flies; and gained a whole new more respectable class of customers. Sure the phone ring off the wall with people who are bargain shopping or say I'm too high. Everyone gets treated with respect, but when it comes to selling it is what it is. So far its working. Im 40 percent sold out of round bales and 80 percent sold out of square bales and June isnt over yet.
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