Re: Dealer Service Department question

Posted by NCWayne on April 07, 2008 at 17:42:02 from (166.82.206.74):

In Reply to: Dealer Service Department question posted by M Nut on April 07, 2008 at 17:02:27:

Being independent dad and I hear stuff like that all the time. We don't have any books to tell us how long a job should take so we always make a best guess based on the current situation as well as past experiences. We then and only them give a best estimate on that guess. We also let the customer know it's only a guess and estimate, and that there is nothing concrete about it. I'll admit I've been wrong before and it took longer to do something than I estimated, especially if it was something on a machine I wasn't familiar with or something I was doing for the first time, but 7 times longer for something simple like this is, in my opinion, a bit of a bit of a stretch. In this case I can't believe this is their first time checking pressure on a 3500 Industrial tractor so I don't understand their excuse about it taking 7 times longer than the book said. Usually the way the rate books are done they typically give extra time so the dealership can make a little off the "flat rate" by doing the job faster and still charging flat rate. Now if they had bolts that were rusted and broke off in a fitting, or something along those lines, and they had to remove them I could maybe see a little longer for that but not 3.5 hrs, I've had that happen myself. Baring something extreem like that I still can't understand why it would take more than 30 minutes to test the hydraulic pressure on just about any machine out there. Most all machines with hydraulic system, even many of the older ones, have test ports built into the system somewhere, and for the ones that don't it's not usually that hard to tap into a line somewhere. From there you basically stall out the portion of the system your testing either with the machines implements or a flow meter if you've got one, to get the pressure. Personally I'd tell them I wanted their time itemized and further that I'd like to see the proceedure as laid out in the shop manual. If it's something really complicated and they can physically show you why it took so long I'd pay the bill, otherwise I'd call them a bunch of cheating SOB's and raise he!! til the situation was resolved to my satisfaction. Beyond that if the pump is indeed bad there's not much you can do about that but suck it up and buy a new one. You've already had the old one off and put it back yourself so I'd be dammed if I'd let them change it for you. Based on the 700% increase the first time you'd be lucky if it you over $7000 by the time they get done.

Replies:

Add a Reply Name: E-Mail: Subject: Comments: Optional Link URL: Link Title: Optional Image URL: Optional Video Title: Optional Video URL: Advanced Posting Options Email Notification: If you check this box, email will be sent to you whenever someone replies to this message. Your email address must be entered above to receive notification. This notification will be cancelled automatically after 2 weeks.   Advanced Posting Tools   Upload Photo  Select Gallery Photo  Attach Serial # List  Return to Post

TRACTOR PARTS	TRACTOR MANUALS

We sell tractor parts!  We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]