That's pretty poor customer service. I can understand when a dealer is in the busy season and can't fix everybody's stuff all at once but I always thought a good service department for the most part fixes things on a first come first serve basis unless the customer says they aren't in a big hurry for it. How does this dealer know that you don't farm 5000 acres and bought a couple of used balers just to see how they work, so you could decide if you wanted to go back to them and buy 4 or 5 new ones? I think its been mentioned on here before but why not write or E-mail directly to the manufacturer of the balers your displeasure with the authorized dealer of their equipment. I'm sure the manufacturer wants to keep its customers happy so they come back and buy more of their products. A letter to editor of a local paper certainly wouldn't put this dealer in a favourable light either. Customer service seems to be a myth with a lot of companies these days.
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Today's Featured Article - Trailering Your Tractor - by Curtis Von Fange. One of the fun things of summer and fall are the parades and tractor shows that go on across America. Many owners of tractors travel long distances to attend these shows and they usually take their restored iron along with them. Safe trailering practices and inspections will ensure that the event is a fun one. A good habit to develop when using a trailer is to give that �quick look over� before taking it on a trip. Before hooking up to it check the tongue for proper operation. The latche
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