I would take them to court since they charged you for fixing the baler and then said it was worn out. I ran into this problem about 12 to 15 years ago on new 90 plus gas fired furnace. In 1992 I had a new Rudd furnace and AC installed. The furnace was supposed to be 105000 btu's and the AC was 37000 btu's. In winter of 1994 my wife called me at work about the furnace not starting the temp was 17 degrees beow zero F. I called company that installed it and he said they only had this problem in Canada. He installed a kit that supposed to heat the incoming air and it still wasn't right. I called Rudd and they needed the model and serial number and they said it was only 95000btu's. I called the company and they quit answering my calls. In 1995 just short of the 3 year statue of limitations for filing a claim I called a lawyer that I knew and gave him all the details. He said that was fraud by charging for the 105k furnace and installing the 95k. He told me over the phone how to file a claim. To make a long story short I got a new Rudd 105K furnace installed in Jan 1996. I still had the original contract and it called for the 105K furnace. No problem since 1996 with the new furnace. I think you would have a case if the retired mechanic would testify for you. Hal
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