Re: O/T Underground Cable

Posted by mike a. tenn. on March 22, 2007 at 10:13:05 from (75.120.200.24):

In Reply to: Re: O/T Underground Cable posted by Paul from MI on March 22, 2007 at 08:59:47:

"most" utility companies will work with you and listen to what you have to say. public relations is very important to "most" of them. don't forget that the guys they send out to DO the work are mostly only following orders. (like i was) i had to deal with lots of customers that were angry at me for something i had no control over, but after i'd explain to them that i was "on their side" and understoopd the problem, and that i would be more than happy to call in and get someone to come out and get things straightened out, they would usually calm down and relize that i was just a small cog in the BIG wheel, not much different then they were.

if i had a complaining customer, i wouldn't touch anything til the problem was resolved, mostly because that's what i was taught to do by the company...because, like i said, public relations was very big with them. what i'm saying in a nutshell is, if there's a problem, call and work with that utility to make it right for you. they can't know you're upset or have a problem unless you let them know about it.

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