Re: TRUCK /DEALER PROBLEMS ADVICE APPRECIATED

Posted by colekicker on December 06, 2006 at 22:34:43 from (70.183.91.136):

In Reply to: TRUCK /DEALER PROBLEMS ADVICE APPRECIATED posted by THEJDMAN01 on December 06, 2006 at 16:33:48:

#1 You requested and paid for services that were done incorrectly. It is not your fault that the dealership's supplier for the undercoating / bedliner messed up.

#2 The dealership (if any good) should stand up and take care of you, the customer, if they have true customer service.

#3 The Better Business Bureau. File the complaints against the dealership and the company that supplied the dealership the liners.

#4 Call GM customer service. Tell them of the poor service you are receiving. No company can afford to have an unsatisfied customer these days.

You are suffering from buyer's remorse. It is natural. But you are more justified because the products you purchased were not up to the standards that were originally intended. The salesperson should be working with you to calm your buyer's remorse if they like to keep sales.
Although they have your money, you have their loaner vehicle. Keep it until the situation is made correct. Make it very clear that you do not want this vehicle that was incorrectly prepped for you. It does not meet your standards.

Hold your ground. The dealer is supposed to be taking care of you and working to maintain your business for future sales. Don't get mad or yell. Just keep your cool. This will be the hardest thing to do. Make clear your expectations so that you get the resolution that you desire. If you don't, you will regret this purchase for a long time.

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