Re: napa stores in general

Posted by Gerald J. on September 12, 2006 at 07:27:57 from (67.0.97.213):

In Reply to: napa stores in general posted by napaguy on September 11, 2006 at 19:13:18:

I'll pound on the same theme as many others here. Counter guys (and gals) who know what parts are. Won't bother me if there's grease around their fingernails either.

But its not comforting to order a water pump for a gas JD 4020 specific by year and when it comes in find its for a previous version that won't fit the auxiliary pipes.

Its less comforting to go to pick up a condenser for a Briggs engine and have the lonely Sunday afternoon help offer me a coil off the special order shelf instead of the condenser I wished.

These two incidents happened in the local NAPA store.

Parts stores that offer stock, knowligible sales help, and good prices will survive. The rest will slowly attrify until they disappear because the service trade will not give them business when it hurts the service shop's business with delays and high cost. We individual customers won't have nearly so much effect but we will gain or loose much the same way, just not three times each day.

Gerald J.

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