Re: Parts Person- What qualities do you like or di

Posted by RodInNS on March 05, 2006 at 19:08:31 from (142.177.93.38):

In Reply to: Re: Parts Person- What qualities do you like or di posted by Mike M on March 05, 2006 at 11:26:57:

I know what you mean. It can be easy to make a mistake like that. I know, I've done it too. However, that's usually a pretty easy one to sort out, and like you say, you both laugh later. One other problem I've had at times, especially with bearings, was that of closed product runs or whatever the term is. The OEM would source a specific bearing from Timken or whomever, and Timken would only produce and sell that bearing to the OEM. They would not send it out through their own distribution network. And you can search and search and search, and nothing comes up.
This guy I dealt with though was just a case of his own. Just slack from the word go. I was in 2 weeks ago to the store looking for a speedi-sleeve. He wasn't in, and he's the only guy that deals with that product in the store. I mic'd the shaft and left the dimensions for him, and a message to call me. He didn't call back. These things happen. So several days later, I get back to him and ask about the sleeve. "OH" says he. " I forgot about that." Nice say I. Please order the sleeve. "Will do. Be here in a couple days. Will call when it arrives." Don't hear.... don't hear.... Went in Wednesday, as I was going past anyway. Did my sleeve come in? "Oh, that....." "Umm.... yeah... I forgot to order that. I'll order it right away." Forget it, says I. Don't need it now anyway. Stupidity was mighty good of him. Saved me 50 bucks without even trying. Going to save me more next time too, because I'm going to call 3 hours away to get what I need without the hassle.
I'm a good deal more patient than a lot of customers that these people deal with. I get along great with 90% of those I deal with, and for the most part they're great guys that know their stuff, but there are a few of these jokers that really pis$ me off. Once or twice, you forgive this stuff, but when it's every time..... I'm not the only person to be more than disgusted with this particular operation either. Most people are making the phone call now. Take care.

Rod

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