Re: Parts Person- What qualities do you like or di

Posted by colekicker on March 04, 2006 at 12:15:00 from (65.26.196.131):

In Reply to: Parts Person- What qualities do you like or dislik posted by BOHICA on March 04, 2006 at 11:33:27:

Well, being that I am a former New Holland parts person, now working for CNH in parts, I'd say there are a few qualities you want to look for. 1.You have to have someone with a general knowledge of equipment. Ok, so maybe its not the person that just goes back and grabs it off the shelf. That takes years to happen unless it is with filters.
2.A general dedication to customer service. No matter what, you have to get the customer his part, whatever it takes.
3.I don't believe that the customer is always right. Sometimes they don't know what they need but think they do. You have to ask the customer the right questions to ensure you get him the right part the first time. He relies on you for the correct part, and you must ensure you supply it.
4.Recognize the customers. It means a lot to them when you call them by name when they walk in. It makes the feel special. I know it sounds stupid, but think about when you walk in somewhere and they call you by name. Kinda like that show Cheers. They feel part of the group.
5.Keep notes. Keep a good list or tablet that you remember the things you worked on. No doubt there will be a situation where you have to go back to what you did before.
6.Patience. Some customers are idiots. They think that all tractors are the same. Like with cars, they don't know the difference in a lincoln and a pinto.

So, with time, you will learn all the tricks of the trade from the experienced guys. You'll learn the shortcuts to the programs to look up parts. All it takes is time. It all won't come in one day.

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