Re: http://gethuman.com/

Posted by Mark - IN. on April 01, 2006 at 07:31:37 from (152.163.100.74):

In Reply to: Re: http://gethuman.com/ posted by Steve Crum on April 01, 2006 at 04:45:52:

Steve, its funny you should mention that little nuisance customer. My company has or soon to be had several of those Mom and Pop "Time and Material" customers. The ones that need a small phone system, pay big to have it installed, then after the warranty expires in a year, can't afford a maintenance agreement which covers parts and labor. They do what they can, and then gamble with what they have to gamble with. OK, I understand that. After our last, or second to last merger, the new plan is to "DUMP" those small "T/M" customers, the ones whom call and get billed for everything at inflated rates, but as a necessity do so when they need it. Guaranteed money, dumped. The funny thing? The area (state) where our corporate headquarters is located is mostly T/M customers (70% of their local customer base). So, after the new marketing strategy took place, and someone down there realized that they'd just cut their own "local" throats, they put a quasi-moretorium on that particular part of the "new" plan. Our new strategy? Take on the complexion of a certain internationally recognized name that we bought. The reason that we bought them so cheap, $16 Billion instead of $200 Billion, is that they darn near put themselves out of business by ruining everything that they ever touched. And now we're going to take on their complexion as a business strategy? Ha Ha Ha Ha!!!!

Good luck in your business. Hope you make lots of well earned money, and customers keep coming back and asking for you by name. Always a good feeling. And I never forget to remind a customer how much they mean to me. After all, they could've chosen the other guy, but chose to make the bulk of my mortgage and truck payments, and help put the food in my family's mouths. I appreciate giving them at least what they paid for, and any help I can above that.

Sincerely, Mark

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