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Re: Experience at a JD parts counter ....
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Posted by Frank M. on April 26, 2005 at 18:49:53 from (209.176.176.70):
In Reply to: Re: Experience at a JD parts counter .... posted by big fred on April 26, 2005 at 10:27:36:
It don"t matter what color the tractor is. It doesn"t even have to be on a tractor. A bushing is something that could be used on many things. There is a very good possibility JD had something that would work.
This might be a 2 dollar part, but suppose the customer happened to see one of those shiny green tractors sitting out there, and decides he likes it.
A first time customer is an opportunity for repeat business. Good service will bring them back. Rudeness will insure they never return. If this counter person didn"t even try to help the customer, he blew the opportunity for repeat business.
I manage a farm store, and I"ll admit you can"t please every customer that walks through the door. But, if you don"t try, you"re not doing your job.
Sorry this is so long, but customer service is one of the things we really push at work.
Frank M.
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