Re: Experience at a JD parts counter ....

Posted by mark on April 26, 2005 at 14:53:05 from (172.208.190.131):

In Reply to: Re: Experience at a JD parts counter .... posted by Gerald J. on April 26, 2005 at 09:44:57:

Our local JD dealership recently sold out. It had been a family owned business for 50+ years. An outfit called Carmichels bought it. From what I understand the head madam of this outfit is a sphincterhead, caring for little other than the bottom line and his profits.....typical of the breed driven by 'new money' and their temporary status on this Earth. Now with that said, the family who owned the place were absolutely first rate. They did very well, but the owner was getting on in years and I understand the bean counters at Deere Inc. are pushing for dealer conglomerates.....those who own 4 or more outlets. So, the little guys are getting forced out. Anyway, if you went to this dealership before the changeover and said, I need a such and such to fit a whatchmacallit, they'd have said, "lemme see what you got. Yeah, I think I got something that'll work." OR, they would tell you where to go get it.

Now, the dealership has this fat retard perched on a stool who might punch a number into his terminal or might not, depending on if he's had a bowel movement that morning or not. Pisses me off!

Let me say one other thing, ANY business has nothing to sell but SERVICE. I don't care what kind of wrapper the burger comes in or what color the paint is on the machine.....they are for sale up one side of the road and down the other, and your/my money will spend at any of them. I want and demand SERVICE, if the dealer wants any of my money.

Furthermore, I speak from personal experience having owned two businesses and competing in a wide open market. I knew that what we had to offer was SERVICE, as the product could be duplicated at any number of similar shops. Had any of my employees ever blew a customer off because they were too lazy to wait on them or take the extra time to SERVICE that customer's needs.....that employee would have been looking for a new job, immediately.

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