Re: Re: Re: UPS shipping experience

Posted by Mik on January 24, 2003 at 15:21:55 from (66.152.128.67):

In Reply to: Re: Re: UPS shipping experience posted by mj on January 23, 2003 at 18:11:12:

Here's the thing, fell, if an employee's personal problems are interfering with him performing his job in an acceptable manner--and the fellow is in the public eye, THEN if you give a crap about customer service, and/or your company's reputation, you either 1. require them to get help, or 2. reassign them to other duties. You don't just let it drag out for a couple years.

When I, as a retailer, have to add a clause to my sales page stating that I cannot be held responsible for delay, damage or loss that occurs during shipping--then IMO there is probably a bit of a problem with the shippers in general.

My comments on the major players?
Fed Ex--Don't use very often, The only trouble we have had with them was when a receiver was slow to pay his freight bill (he had an account) Fed-Ex tried to bill us. Generally appears more expensive

USPS- Don't ship 4th class (bulk packages) the sorting machines are hard on stuff. Ship non-machinable, 1st class or Priority--they are GREAT until they lose or damage one--then things take MONTHS to straighten out.

UPS- Use the next higher service than you think you'll need- when they say 2 days they mean 3-4. - Contracted drop counters are free to charge whatever they darn well please rather than what it actually costs to ship (weigh and measure it yourself then print shipping label online) - VERY hard on heavy fragile items - No weekend delivery for regular items - Home businesses are NOT considered real businesses, no matter how much you ship - In fact, online tracking is about the only redeeming feature they really have

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