Posted by jm. on March 18, 2022 at 16:13:52 from (170.103.122.189):
In Reply to: Just an old age rant posted by cool hand on March 18, 2022 at 14:25:11:
I don,t want to brag but I can tell where there is a KUBOTA dealership that if the owner hears of you calling and not getting a return call there will be one unhappy employee. With 6 lines in , and the ability to be answered direct by a receptionist, parts counter, salesman, or service desk sometimes there is a chance you can get voice mail but we do our dead level best to call back within in minutes. In about two weeks the lines will be ringing and it really gets frustrating for the men at the parts counter do you pick up the phone or wait on the guy standing in front of you. Our instructions are to take care of the man standing there. How do you guys feel about this if the counter guy is waiting on you should he say excuse me let me get this or should he just let it ring. ?
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