I think a loose wheel complaint is unacceptable all you can do is hang your head and hope all ends well no excuse for it.
I had a dual loose wheel complaint from that point on I lay on them good.
I had a 70's chevy pick up complaint in the end it had the wrong rims on it the center hub in the wheel was to small I still should have caught it the first time.
A guy calls he's out of town with a loose wheel I told him to have it fixed send me the bill he never returned. Some years later my son dropped off his van for me to sale I serviced it and rotated the tires he had installed the lug nuts on backwards. I found the answer to that complaint and thought how blessed I was that was that was only complaint out of the wheels he touched.
There is more to it than the lugs a lot can go wrong. I make sure the wheels fit and run up even I lower the car till the wheels just touch the ground and manually finish up the job. If you get a hub centric wheel off it never goes well. Custom wheels yuk euro wheels yuk yuk you know they are waiting to get ya.
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Today's Featured Article - A 1937 John Deere Unstuck - by Gary Hickman. Here is my story of how I got the pistons out of a 1937 JD B that the engine had been stuck for about 14 years: About 12 years ago my Dad gave me one of the tractors I ran as I was growing up on our farm in central Nebraska. The engine on this tractor, a 1937 John Deere "B", had been stuck for 2 years before he gave it to me. This last spring (1999) I hauled the tractor to our 2 acre lot in St. Libory Nebraska where it joined my antique machinery collection, at that time a 1929 Caterpillar T
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