Posted by pete 23 on February 19, 2021 at 19:39:42 from (45.52.40.81):
In Reply to: Books,manuals posted by DeltaSteve on February 18, 2021 at 09:36:37:
I used to get in a bit of trouble with my employer for giving out too much information over the phone or when a customer came into the shop asking questions. Original employer, not so much if it wasn't a constant thing with the same person and he did a fair amount of business with us.
New owner, whole different deal. I did a phone conversation, service manager heard me and sent the guy a bill. That went over like a lead pipe. It took two visits from the customer who got the bill to tell them what to do with the bill.
So, you see, if you walk into a shop and the mechanic won't help you out it may very well be that he is instructed, give out free information and you are out of here. I did leave but not just over that kind of crap.
As for books, old tractors fine. Newer ones like for instance a 70 series Magnum can cost you $500 dollars for a new book and that book doesn't explain how everything works. That information is in the training manuals that are not normally for sale.
I used to take the superceded sections home with me instead of destroying them so I have about a 60 or 70 percent complete Magnum and Maxium manual. But they keep changing things so even those sections are not always the latest information. But I do have the training manuals also because I went to several service training sessions. Another but, forgot most of it now though as I didn't work on enough of them to get it set in stone.
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