JDSeller, you got that right. We took on Mahindra some years back. They never paid anywhere near the total amount on any warranty claim we submitted. Once, our mechanic rode with their regional service manager, on a warranty service call for a recurring problem. They were gone for almost eight hours, and the warranty paid one hour. Our shop rate was $80 per hour, they paid $10. That means we were in the hole $630 for just that one claim. Often they wouldn't even pay dealer cost on parts purchased from them. State law here requires them to pay full labor rate, full hours billed (not flat rate), and 115% of dealer cost on parts. The "Indian" management said they knew this, and would "work on it!" We finally figured out how to handle the problem! We gave them 3 days to get there equipment off of our lot! They still owe us about $10-12,000 in unpaid claims! We'll probably never see a dime!
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Today's Featured Article - Fasteners: The Nuts and Bolts of Nuts and Bolts - by Curtis Von Fange. The nuts and bolts of nuts and bolts is an interesting and essential piece of knowledge that applies to our older tractors. An improperly torqued capscrew on an engine head or a shear bolt that is too hard on the driving shaft of a bushog can create havoc and make an expensive and uncalled for repair. Let�s examine the purpose and design of these fasteners in order to ensure their proper use. Fasteners are probably one of the aspects of mechanics that is given the least amount of thought.
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