Yes we all get frustrated with the parts person behind the counter. Sometimes it is not the parts persons fault though. I replaced the alternator, battery and alternator belt on my sisters Chevy Aveo. The bearing in the alternator seized. The parts person knew it was bad. He could not process the sale until he put it on the alternator test stand so the test stand could tell computer it failed the tests. Same with the battery, they had to load test it and tell the computer it was bad. Sometimes computers do not make a persons job easier.
I am a small engine mechanic at lawn mower dealership. I am also do service writing and parts. People come in and want a part for their mower but only tell you the brand and do not have any model numbers. Sometimes I can get them the parts by their description of the dothingy. They get mad at me because they have to go get their numbers for me to look up parts. Then you get some that will come in with all the numbers.
Our local Napa is managed by a woman that worked at the local John Deere dealership before it got bought out. She is very sharp but still has to deal with computer programs to get parts. I try to have all my part numbers written down with cross references when I go in to make a purchase. It makes their job easier and I am out the door quicker.
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Today's Featured Article - Restoring a John Deere 2010 Diesel Tractor - by Jim Nielsen. Following seven years working in California's Silicon Valley, my wife, baby son and I moved back to Australia to retire. We bought a small 'farm' of about 50 acres near Bendigo, in the state of Victoria. I soon found that it would be very useful to have a tractor around the place for things such as grading our long drive and brush-hogging the fields. I was also embarking on planting 1000 eucalyptus trees, and hence I would need a ripper, small disk plow, sprayer etc. to get these things accompli
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