Posted by ScoutB on January 08, 2019 at 19:03:22 from (104.13.29.46):
In Reply to: Sears To Liquidate posted by Dean on January 08, 2019 at 09:39:45:
Quoting Removed, click Modern View to see
Indeed. This was the last interaction I had with Sears back in 2015.
"Please refer to your service order number 41433215. My Kenmore Elite (hah) range lost its control panel in an electrical storm. I discovered that the part was no longer available but I called your service department hoping there was one on a service truck somewhere. Your service scheduler assured me the range could be fixed as it is only 12 years old. Your service man came and told me what I already knew - the control panel was fried and no longer available. Then he insisted on swiping my credit card for $95. I told him if he swiped my card it would be the last of my money that Sears ever saw. He did anyway, and I thought you should know that I've cut up my Sears card and my Craftsman Club card and I've cancelled all of the email spam that you used to send me. You lost a customer of over 30 years due to stupidity and greed. My children know the story too so I doubt you'll ever sell them anything either. Customer "service" like this is the reason the Sears brand is failing. It deserves to."
Customer service is king. Holding companies don't get that.
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