As I understand the issue you're facing you are wondering if the repair billing inflation is a department issue or service center issue or even more wide spread. Don't shift all your service business to the "new" parts supplier and if there is another service center not far off try them too. there are 3 possibilities 1) one department is "cheating"/ trying to look good 2) One or two stores or owners are the problem or (god forbid) 3) JD has a new policy.
I stopped dealing with our local JD store when they didn't deal with a problem I had with the a gator after they indicated they would, what really took the cake was when they got huffy cause I insisted on loading it and taking it away--They didn't have the guts to bill after doing nothing. That turned out to be an owner problem. How did I figure that out? He owns an AGCO parts store next door, I asked about a part and the cost. Was given a number and I placed the order then they doubled the price when I stopped in to pick it up, got upset cause I wouldn't pay that price and therefore wouldn't take the part. How did I know AGCO hadn't raised the price?--Mailed ordered from Michigan at the original price. The JD store was sold to a different individual and service improved.
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