Posted by RedMF40 on May 24, 2018 at 18:50:53 from (172.58.184.222):
I'd be interested in a response regarding this specific customer's tractor. I understand falling behind but this is a business relationship. I'm sympathetic to those who are ailing, but I can't accept that as a reason for something not being delivered that was promised and paid for. You mentioned trying to "make everyone happy." Give up on that idea. In the interest of trying to be helpful, try this:
Re-organize your priorities. If it's unrealistic to deliver this customer his completed tractor, give him the tractor and money paid. Look at similar customers and re-evaluate their situations. It's better to go to them and explain what's happening. Some will still be willing to wait, others maybe not. In any case there will be some communication. That will benefit everyone.
Maybe there's a part of your business that you can extract more revenue from on a consistent basis and it's not dependent on long-term commitments? Focus on that.
If you have someone you can delegate authority to, now would be a good time to do that. If your wife is fielding phone calls it may be the case that you simply have too much work for your operation and you have to cut back--even if it means giving up work you already accepted. In general customers are willing to accept some kind of explanation or compromise. They may not like it but it's better than silence on the other end of the phone.
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