Well they certainly aren't getting USPS, UPS, or Fedex to ship the item for free!
The cost of shipping is figured into the price of the item. It's really that simple. If you only charged $20 for the grille, and $58 for the shipping, you are no different than the guy who wants $80 for the grille and offers free shipping!
They figure shipping to the farthest-flung location, then hope someone closer buys it so they can pocket the difference. THAT is how free shipping works.
What's wrong with the system is, the general public eats it up! Most people are not savvy enough to realize they're paying up front; they only see the word FREE, and think they're getting a deal.
If you can't afford to charge $38 while paying $58 for shipping, you never should have advertised the item that way. Odds are the only reason the person is buying it from you is because they realize you're eating the shipping and they're getting a GREAT deal. Honor the deal and consider it a lesson learned.
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Today's Featured Article - The Day Mom Drove the 8N - by Brian Browning. My Dad was wanting to put in a garden but couldn't operate the 8N and handle the old horse drawn plow he had found and rigged up to use with the tractor. Well, he decided to go get Mom out of the house and have her drive the tractor while he walked behind the plow. You got to understand that while my Mom is a hard worker who will always help whenever she can... she had never operated farm machinery before that day. Dad got her out there, explained how the clutch was the same as in our o
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