Dealing with the general public is a very tough job. Assuming that everyone has the same levels of experience, knowledge, and patience is a big big mistake. That is the reason salesmen are well paid.
If your son is a little frustrated and is passing on a funny story, there is no need to get upset about it. Live and learn to explain to each customer that a copper colored roof is not actually real copper. If he is truly upset and does not like dealing with these type of issues, I would coach him that he should probably look for another line of work, or leave the sales side to someone else.
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Today's Featured Article - Talk of the Town: Removin Broken Bolts - by Staff. Another great discussion from the Tool Talk Discussion Forum. The discussion started out with the following post: " How would I remove a bolt thats broken off in a piece of metal and I want to save the treads in the metal and then put in a new bolt. "
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