Management is a large part of the equation. It's been my experience and observation that employees respond to management's style.
Some 30 years ago, Robert Townsend took Avis Rental Cars out of their financial doldrums and put Avis second to Hertz in the car rental business. His predecessor as president of Avis had nothing good to say about the staff at corporate headquarters. "Incompetent bums" was one of the more polite comments he made about them.
After Townsend had been president for some six months, the Chairman of the Board of Directors paid a visit. After his visit, he openly gushed about the quality of the personnel, saying he had even seen several potential CEO's. Townsend said, "Guess what? Same people, different management".
I've hired and fired my share of employees over the years, and, with a few notable exceptions, whenever I've had to fire someone I've always wondered what I could have done differently to have saved the situation. Did I, myself, miss the boat somehow?
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Today's Featured Article - Seeing an Old Friend - by Joe Evans. Dad had a concrete contracting business starting in 1960. One of his first pieces of equipment was a Ferguson TO-35 with a Davis loader. Dad replaced the TO-35 with a MF 202 Workbull, essentially an industrialized Ferguson 35 I am told. Dad bought the 202 new in 1962, and I recall quite clearly going to the dealer with him to sign for it.
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