Posted by JF in MI on February 11, 2017 at 16:14:33 from (67.133.144.80):
In Reply to: OT Service economy? posted by Dave H (MI) on February 11, 2017 at 11:44:50:
Finding technicians who can "troubleshoot' is getting harder every day. I used to work for a big company in their engineering department. One of my assignments was to evaluate troubleshooting capability of our technicians. There was an argument between Production and Engineering. Production was of the belief that if you produced a comprehensive enough "if-then..." troubleshooting tree then anyone could fix that particular appliance. Engineering said that a person either had troubleshooting skills or did not (could not be learned). I was on the fence on this when I started the assignment but later became convinced that troubleshooting ability requires deductive reasoning and common sense (in that order). You either have it or you don't. I believe we are breeding that out of our society.
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