Whether you want to admit it or not, that Deere b-ll sh-t is mostly true. Deere is 100% about control. They tell the dealers to consolidate or be closed. Simple as that. They tell dealers, on various issues, this is the way it's done, don't like it, too dam bad. There is the flip side to that where Deere tends to support their dealers well, and stands behind their product, especially where safety is concerned. They tend to pay dealers quite well on warranty. If a Deere dealer ever tells you that warranty doesn't pay well, or that they don't make money on it, they're full of crap. I'd bet you they make out better than 90% efficient on warranty claims, and they're paid full shop(or road) rate, minus service call fee and road time, which can usually be worked in one way or another. An example of standing behind their product is the drive shaft PIP that is still on going with the original 9x00 series, or the 9.0L PIP that basically got you a rebuilt engine, (it was(is) prorated depending on age and hours.) Deere has screwed up over the years, and for the most part, tries to stand behind the product.
Compared to CNH, on the whole, Deere does very well. There's just not as much structure to the CNH system. You don't have the support from CNH, the parts system doesn't tend to be as good (think back ordered parts, and NLA parts). Not as much in stock at the local warehouse (Grimbsy vs Toronto). CNH tends to just have standard stock order discounts and conditions surrounding machine down orders, where as Deere can be very hard to get along with on this. You have to keep your stock order, vs machine down orders (FLASH) at a very specific percentage, or loose the stock order altogether. FLASH orders also have very specific conditions or you loose certain FLASH privileges. CNH really doesn't have that far to go, to be at the top of their game, but whether they're really aiming to be at the top is another topic.
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Today's Featured Article - History of the Nuffield Tractor - by Anthony West. The Nuffield tractor story started in early 1945. The British government still reeling from the effects of the war on the economy, approached the Nuffield organization to see if they would design and build an "ALL NEW" British built wheeled tractor, suitable for both British and world farming.
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