Posted by W_B on January 11, 2017 at 05:06:03 from (155.188.183.18):
In Reply to: Phone Assistance OT posted by 44 massey on January 10, 2017 at 18:56:22:
Quoting Removed, click Modern View to see
Agree, Dean. My company's business is so complicated that the first level CSR uses scripts to try to resolve any problems, but we do have more seasoned people to handle more complicated and one-off issues. It's the nature of the beast. But all ours are in the USA, have never used foreign sources.
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