Anybody in that business KNOWS that the REAL money in a dealership is in the SALES department. That is what pays for the fancy remodeling that seems to happen all too often. The service department has always been a "necessary evil" part of a dealership. And, in EVERY dealership that I have been in, the high earners are also the biggest crooks. They pencil whip every repair order, oversell customers, and in general pad the bill. They get away with it because the dealer and his crew are happy just to count the money. I am not saying that EVERY dealership is loaded with dishonest technicians, but there is a disproportionate number of them that do have dishonest people working for them. A technician making $100k at $25 per flat rate hour is turning an average of 80 hours or more EVERY WEEK. That is an incredibly high average to keep going for a whole year - which is what it takes to turn that many hours. That means that for every hour on the floor, he is turning 2 flat rate hours. He sure isn't doing that out of the warranty book. Been there, done that. A GOOD mechanic doing a proper job and performing every operation that he is getting paid for will generally come out around even with a warranty book. Most dealerships will have a mix of warranty and cash work that is usually heavier on the warranty side.
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Today's Featured Article - A Farmall Restoration Story - What's Been Done So Far - by Sean Brinston. This is a story of my first real tractor restoration. My name is Sean Brinston and I was 15 almost 16 at the time of this.My neighbour directly across the road who I had helped with hay all the time had this tractor sitiing at his house for what I thought was 6 years. Finally I got the money and courage to ask him. I phoned him and he said it was already sold, eight years ago!
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