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Tractor Talk Discussion Board

Re: Failure of Sears will they fold soon??


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Posted by cumminspuller on December 09, 2016 at 11:55:28 from (208.87.234.202):

In Reply to: Failure of Sears will they fold soon?? posted by jocco on December 09, 2016 at 10:59:25:

I could see them going under. I've never bought a huge amount of stuff from Sears. I do have few craftsman tools from them. Here is my help to putting them under if you want to call it that. Last year on black Friday I bought a new dishwasher, stove and refrigerator from them. I had it delivered. All 3 show up and 2 of them are damaged. The delivery guys called to report it. They asked if they gave me some money back would I keep it. We went back and forth on how much and they ended up giving me $400 back on the refrigerator and I choose to keep it. It was not all that back and did not affect the function of anything but one roller on the bottom. The stove was next. The whole bottom of the frame was warped. I told them I wanted another one. They sent another one a week later. It was dented on the side. I said I want another one. I paid for new merchandise, I want new undamaged merchandise. They tell me that they have no more in the warehouse and it will be late January before they get more. They tell me to keep the second one that was dented and use it until the next load comes in and I do. A month and a half later when the 3rd stove shows up at my house, you guessed it! It's dented! I tell them I want another one. I finally have to call the store several days in a row and try to talk to the manager. He never seems to be available when I tell them who it is calling. Finally in February I get a 4th stove that is not dented. I also get some money for having to take off several days from work to meet the guys delivering things. All total I think I got around $700-750 back for the damaged merchandise and dealing with them. This is by far the biggest dealing I will ever have with them. If they had a few of these a week throughout the country I can completely see why they would be going under. I choose them for because of the salesman and the fact that it was Sears. They have been around a long time and should be good to deal with. I was wrong.


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