Here is my take. First off, the repairmen is supposed to know his job, know his product, and have service information available to him at the jobsite. This is what you should expect for the high labor rates that are charges these days. When I do something for a customer, I want to see that the customer receives fair value for the service provided. It simply is not right to charge a customer for my education - over and above what should already be expected.
The garage door guy should have known to check basics - like for loose wires - when he arrived at your home. The baler guy should have known sooner that the frame was bent. Yours was probably NOT the first time he saw that problem. Even I have read about bent baler frames on this forum more than once. The chainsaw guy might have some excuse if the crack was not readily apparent.
In either case, you should have only been charged a reasonable diagnostic time and the time required to complete the repair. That would be fair.
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Today's Featured Article - Seeing an Old Friend - by Joe Evans. Dad had a concrete contracting business starting in 1960. One of his first pieces of equipment was a Ferguson TO-35 with a Davis loader. Dad replaced the TO-35 with a MF 202 Workbull, essentially an industrialized Ferguson 35 I am told. Dad bought the 202 new in 1962, and I recall quite clearly going to the dealer with him to sign for it.
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