When dealing with unforeseen problems, I will always sway in the customers favor, especially if it's something I did wrong or overlooked. I prefer to sleep at night over getting paid for every minute I spent staring at something trying to figure out what to do next!
One of the worse examples I've ever seen though, is when we (rarely) have to call in the factory tech to diagnose a problem with a CNC lathe or mill. They charge something like $400 an hour, plus travel expenses, which can include air fare, hotel, and meals in extreme cases.
What makes it so bad is they will typically send out the worst of the worst new hire trainee, totally clueless, and obviously so from the minute they get there. After a day of bumbling, nothing accomplished, something unrelated broken, needless parts ordered...
Then a different tech shows up to install the part, still doesn't work, order more parts...
Then finally a real tech shows up, puts the unnecessary part on, fixes the original problem in 10 minutes!
But, we get charged for every minute, every part, no negotiating! They know they are the only game in town, and take full advantage of it!
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Today's Featured Article - The Fordson F Ignition System - by Anthony West. A fellow restorer contacted me earlier this year asking for some help and advice on a model F that he was restoring. He had over a period of months spent a fair amount of his hard earned cash on replacement parts for the old "trembler" ignition. Sadly though all his efforts seemed to be a waste of time and money as he still couldn''t get the temperamental old thing to run correctly!! If i said that this was a little frustrating for him that would be "conservative" in fact the problem had reduce
... [Read Article]
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