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Re: Dealing with a shop losing your items what to due?


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Posted by Goose on May 27, 2016 at 18:50:55 from (70.198.43.4):

In Reply to: Dealing with a shop losing your items what to due? posted by jocco on May 27, 2016 at 09:26:28:

20 to 30 years ago when I was routinely rebuilding engines, mostly Chevies, both big and small block V8's, I had two issues with a NAPA machine shop. I started going there because it was handy.

One time I sent a crankshaft from an SBC to have it ground. I had the engine built up to the point of putting the harmonic balancer bolt in. It wouldn't go into the end of the crankshaft. I found a broken off bolt in the end of the crank. I'd personally disassembled the engine, including removing the harmonic balancer, before I took the crank in. I tore the engine back down and took the crank back. Naturally he didn't have my own anymore, but he had to give me a good crank.

Another time, I took a block to be bored. There again I'd personally disassembled the engine. It had been running before I tore it down, but was just plain tired. When I got the block back and installed the crankshaft, when I torqued one of the center mains the crank locked up. Then I could see discoloration be the main where it had overheated for some reason. I took the block back and the guy swore up and down it was that way when I brought it in. I wound up having to pay him $70 to align bore the block. I never went back.

I think what he was doing was keeping all the choice parts for his buddies and dumping their junk onto customers.

I had a nasty conversation with the franchise owner, but I never went back so I don't know if anything changed.

On another note, I was once working on a Mercruiser outdrive that had a ball bearing seized and spun. The part number on the bearing was partly obliterated. I took it to a franchise bearing store and a scroungy twerp on the counter with a cigar stuck in his face took one look and said, "It would be a g** d***** waste of time to even try to match it. I walked out and went to a different bearing place. The man on the counter looked at the bearing, took a caliper out of his shirt pocket, took a couple of measurements, reached on the shelf and handed me a new bearing.

I was fried. I went back to the first store and had a confrontation with the manager. In the following weeks, I had to visit that store several times on my full time job, and I never saw that twerp with the cigar on the counter again. Maybe there is justice.


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