First off, if you drop anything off at a repair shop, GET A RECEIPT!
That doesn't cover them lying to you about the condition of the item to convince you to scrap it, so they can turn around and sell it themselves, but at least they can't lie and say you never dropped it off.
After that, SMALL CLAIMS COURT. You may not get your item back or even get reimbursed, but they will have a judgement against them.
On the UPS side, it is the SHIPPER that has to follow up with UPS for damaged/lost items. When you get a mangled box, contact the shipper. The insurance is in their name. You have no right to make a claim.
If you are the shipper and didn't insure the shipment, that's your fault and you just need to suck it up and make it right with your customer. Chalk it up as the cost of doing business.
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Today's Featured Article - The Nuts and Bolts of Fasteners - Part 2 - by Curtis Von Fange. In our previous article we discussed capscrews, bolts, and nuts along with their relative hardness and thread sizes. In this segment we will finish up on our fasteners and then work with ways to keep them from loosening up in the field. Capscrews, bolts and nuts are not the only means of holding two parts together. When dealing with thinner metals like sheet tin, a long bolt and
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