I kept these "you have a virus" guys on the phone for well over an hour one day. I was sitting at my desk with not much to do, so figured I'd just see how long I could keep them going.
They kept telling me what to enter, I'd do it - up until a point that I knew was dangerous. They kept trying to get me to a particular web site - they'd take me through all these steps and ask what I saw on my screen - I'd finally tell them ok, I'm seeing a site called "yesterdays - tractors - dot - com".
They repeated all the those steps over and over again - getting more and more frustrated every time I told them a different web site.
They'd be speaking louder and more clearly each time so I'd get every step right - only to confound them at the last step.
I got "escalated" four times.
The last guy I got was SCREAMING at me with frustration! He kept telling me I was a liar that I couldn't possibly be seeing what I said I was seeing. I just kept playing it cool. Telling him I was sorry, let's try one more time, I'll try my best to do it right.
He FINALLY hung up on me, about an hour and a half into the call SCREAMING that I was a liar - and he could see my screen and I was lying - and that I was a piece of ____
Sounded like he was going to really blow a gasket.
I thoroughly enjoyed it - and highly recommend it.
If everybody wasted their time like that, they'd stop.
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Today's Featured Article - What Oil Should I Use? - by Francis Robinson. I keep seein this question pop up over and over again in discussion groups all over the web. As with many things there are often several right answers and a few wrong ones. Some purist I'm sure will disagree to no end with what I will tell you but most of us out here in the real world don't really care do we ? Some of them only bring their noses down out of the air long enough to look down them anyway. If you are like me you are only doing this old tractor stuff because you enjoy it. You
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