Posted by CRS982 on December 02, 2015 at 12:42:49 from (138.87.133.3):
In Reply to: Dealer Service Lowdow posted by Sprint 6 on December 02, 2015 at 05:32:09:
Couldn't agree more. I worked at two Case IH dealers over a twelve year period. We never had flat rate on anything but any unbillable time was counted aginst your performance evaluation. The hourly pay was always lower that of any other business around so you got a portion of what you billed out after you hit 90% efficentcy. First dealer was pretty fair and honest, the second(the local mega dealer) was the most unethical business I have ever seen. If the salesmen put to much into a trade and needed big $ repairs the work was done and the labor was written off which counted aginst the tech. Required training hours counted aginst the tech. The end result was that you could bust your butt and be looking at a $500 bonus at the end of the month and loose it because the salesmen traded in a tractor that had a blown engine and you drew the short straw. The result I saw was techs making up that time by cutting corners and billing customers what it would have cost to do the job correctly. I had one co worker that would perform pre season check overs at his toolbox while the tractor sat in the parking lot with out ever looking at it. Worked 3 min and billed an hour. After he did a few of those he could make up the time the sales department nailed him for. Management knew it was happening and didn't care as long as the numbers looked good at the end of the month.
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Today's Featured Article - A Lifetime of David Brown - by Samuel Kennedy. I was born in 1950 and reared on my family�s 100 acre farm. It was a fairly typical Northern Ireland farm where the main enterprise was dairying but some pigs, poultry and sheep were also kept. Potatoes were grown for sale and oats were grown to be used for cattle and horse feeding. Up to about 1958 the dairy cows were fed hay with some turnips and after that grass silage was the main winter feed. That same year was the last in which flax was grown on the farm. Flax provided the fibre which w
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