Posted by CRS982 on December 02, 2015 at 12:42:49 from (138.87.133.3):
In Reply to: Dealer Service Lowdow posted by Sprint 6 on December 02, 2015 at 05:32:09:
Couldn't agree more. I worked at two Case IH dealers over a twelve year period. We never had flat rate on anything but any unbillable time was counted aginst your performance evaluation. The hourly pay was always lower that of any other business around so you got a portion of what you billed out after you hit 90% efficentcy. First dealer was pretty fair and honest, the second(the local mega dealer) was the most unethical business I have ever seen. If the salesmen put to much into a trade and needed big $ repairs the work was done and the labor was written off which counted aginst the tech. Required training hours counted aginst the tech. The end result was that you could bust your butt and be looking at a $500 bonus at the end of the month and loose it because the salesmen traded in a tractor that had a blown engine and you drew the short straw. The result I saw was techs making up that time by cutting corners and billing customers what it would have cost to do the job correctly. I had one co worker that would perform pre season check overs at his toolbox while the tractor sat in the parking lot with out ever looking at it. Worked 3 min and billed an hour. After he did a few of those he could make up the time the sales department nailed him for. Management knew it was happening and didn't care as long as the numbers looked good at the end of the month.
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Today's Featured Article - Identifying Tractor Smells - by Curtis Von Fange. We are continuing our series on learning to talk the language of our tractor. Since we can’t actually talk to our tractors, though some of the older sect of farmers might disagree, we use our five physical senses to observe and construe what our iron age friends are trying to tell us. We have already talked about some of the colors the unit might leave as clues to its well-being. Now we are going to use our noses to diagnose particular smells. ELECTRICAL SMELLS
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