I had the Branch Service Manager out on a problem with a tractor. The owner started cussing the tractor and the company as soon as we came into the dealership.
He continued his harangue while we diagnosed the problem and decided what was needed to fix the problem. The Service Manager quietly told him that, if would make him happy, that we would take care of everything even though that unit was far out of warranty.
customer kept right on complaining untilService Manage told him: "I said that I'd take care of everything if it made you happy; if you aren't happy with what we are going to do I'm not going to give you anything!"
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Today's Featured Article - Fasteners: The Nuts and Bolts of Nuts and Bolts - by Curtis Von Fange. The nuts and bolts of nuts and bolts is an interesting and essential piece of knowledge that applies to our older tractors. An improperly torqued capscrew on an engine head or a shear bolt that is too hard on the driving shaft of a bushog can create havoc and make an expensive and uncalled for repair. Let�s examine the purpose and design of these fasteners in order to ensure their proper use. Fasteners are probably one of the aspects of mechanics that is given the least amount of thought.
... [Read Article]
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