Posted by jimg.allentown on January 10, 2015 at 07:24:36 from (98.115.105.174):
In Reply to: Re: Next GM recall? posted by hd6gtom on January 10, 2015 at 05:58:22:
I worked in Ford dealerships for over 20 years. The statement about the number of recalls _may_ be correct - at least from your point of view. However, one thing that I saw first hand is that Ford generally owns up to their mistakes and makes things right with the customer.
Example: If your transmission goes out - Ford fixes it at no cost to you. If your GM transmission goes out, they will fix it, but they will charge you for the fluid to refill it after repair - and they will try to patch it several times before committing to making the full repair as it should have been from the beginning.
Ford learned their lesson when the foreign invasion began to erode their sales back in the late '70s to early '80s. Quality is what sells. GM, on the other hand, is all about CHEAP, CHEAP, CHEAP!!! They will do anything to make a vehicle cheaper to save them money. Their problem is that they have too many MBAs in the front office and not enough "real car people" there.
At one time or another, I have owned cars from every GM division. I had the best service from Buicks. Got tired of putting camshafts, lifters, and head gaskets on Chevrolets. So, I bought a brand new Ford in 1988, and drove it for 21 years. Been a Ford man ever since.
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