Strike one. The daughter,son in law and grandkids were home from Arizona and wanted a family portrait. They made an appointment at Sears photo studio for 3pm,an hour and a half from home. I needed to get it done with so I could get home and milk. The service sucked. We sat there until 4:30,they were taking walk-ins ahead of us. One girl behind the counter said she was on break every time we asked her anything. I finally had to loose my temper with them.
Strike two,had a Kenmore dryer. Heating element went out. Local service guys wouldn't even look at it,said they had no idea who made it,Sears just bought from whoever gave them the lowest price. Called Sears,made an appointment for between 1 and 3pm on a certain day. I was across the road in the field when an unmarked old white van drove in the yard. Some long hair ran to the door,after about ten seconds he ran back to his van and left. I waited until 4:30,nobody showed up. I called them,they said the longhaired guy in the unmarked van was the service man,was a sub contractor and since he was here,even though he was way early,I owed them for a service call. I told them to try to get the money out of me,I'd see them in h3ll first. They finally sent the greasy longhaired guy back a few days later and he came when they said he would. They guy was a real d1ck,but he fixed the dryer.
Strike three,I was planning to put new siding on the house anyway when Sears called and wanted to side one in "my area" at a reduced price for a model. They didn't show up when they said they would. They called and wanted to try again. I told them to be here by 10am so I wasn't waiting all day. They showed up at noon. I told the guy if this was how they did business,he might as well stay in his car. He got out,gave me an estimate,over $18,000. I said I thought there was some special offer? He said he didn't know anything about it. I got two local prices. One was $6000,the other was $6500. I took the one at $6000 since he wasn't only the lowest price,but he'd done some work on the bathroom and kitchen and I knew his work. When he finished up,the final bill was $5600. A huge difference between $5600 and $18,000.
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