I have the Straight Talk service, same brand and similar looking device, same Verizon towers, same service. No issues at all, 9 miles from the tower through dense trees, and running through the Wilson booster. It is MUCH better than the landline was, no delays at all, no crackling, etc. My aunt has service through Verizon, her first device did what you describe, second one did not. I'd suspect tower overloaded, poor signal, or device....
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If a person would have reliable Internet, VOIP would probably be ok. The DSL from the village, can't get it here, but it does go down from time to time. At least with cell service, it can roam to other towers if needed for an emergency (plus I have standby phones besides the home unit). Here I would never tie phone service to either satellite or cellular service and depend on it always working.
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