I read through all the comments with interest and have had the same experiences.
I worked for most of my life for a local grocery chain (40 stores). My dad worked for them for 30 years before retiring. We both learned how to meet and greet folks of all kinds.
I now work for an electronics supply store. We have eight employees, including the owner. It's a retail/wholesale setup and the rules are simple: Speak to everyone who comes through the door. Tend to their needs and go on with business.
Though all of these comments are aimed at the useless employee, the problems go both ways. I don't wait on someone who comes in talking on a cell phone. It's not polite to interrupt someone's important conversations.
Yes, sometimes I can't figure out what the guy wants, especially when he doesn't know what it is either. That includes the ones who decide they can repair TV's watching Utube.
It does take a special person to be successful working on a parts counter, no matter what the parts are. One has to be perceptive in order to wait on people and make them happy. The stories about employees standing around are interesting. That isn't necessarily their fault, management can play a large part in that by having work for them to do when there is slack time. At our store there is plenty to do all the time. We are a small group and one slacking off puts more work on the others.
Cell phones in the work place are getting to be a problem, that's for sure. Again, rules can fix that easily. I mentioned in another post about the job applicant who answered calls when being interviewed for a job at our store. Oh well...
It IS hard to find decent workers any more. One thing that adds to the problem is the low wages paid by many (my store is actually one of them) and the long list of applications waiting in a drawer to be called. Auto parts stores have been known for that for decades, this is not new.
Yes, computers have added to the insult as well. At our store we have discovered that a large majority of the suppliers simply don't print parts books any more. We HAVE to get on the machine and hope for the best. After that doesn't come up with anything I will go to Google and get lucky sometimes. After a bad time looking for and finding the part I will remember it and look like an expert to the next person looking for it.
My post is too long already. I go into a store and see the same problems you all have talked about, and I leave and find a better place most of the time. It's on the consumers back to pass the information along to someone who can fix it, or it never changes.
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