Posted by ThadS on April 14, 2014 at 09:40:40 from (204.77.163.50):
In Reply to: They did it again! posted by Greg1959 on April 13, 2014 at 18:23:56:
It is true that quality of service is not a top priority anymore as society has shifted to low cost, throw away when it is broken. But if America is really going to focus on service based industry you would hope the customer service would improve.
What irks me most about the parts places, I've used them all, is when you go in with the part number and they still have to use the computer to figure out which shelf it is on. Still get asked for the make and model, what my 1955 tractor is not in your computer.
The other one is that they won't transfer parts between stores anymore. I get a puzzled look when I tell them to order it from the warehouse then because I am not driving across town to your other store to get it.
I am fine with the young new guys doing the best with a poorly designed system, but laziness and bad attitude will guarantee that I will not be back. I will still go back to the Oreilly's even though they have sold me a bad part because the clerks were really nice to my 3 year old son.
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Today's Featured Article - Little "M" - by Donnie Anderson. They call me "Little M" and this is my story. For the past several years I have sat against the tree-line, where my parts have rusted and rotted away. For all of these years I have wondered just exactly what happens to old tractors? Times were not always like this. I can remember back to 1948 when I was a brand new John Deere Model M. A man and his wife came to the dealer and looked me over real good. After many talks with the salesman a deal was struck and I, along with a M2 plow, c
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