I'd tell the lady that, since she already knows your position, and you already know hers...she can keep her $50, and she can hire someone else next time. No use trying to keep a customer you've already made unhappy.
Cut your losses. If you take the $50, she'll be bitter and hold it against you. If you send her home with her money, you're showing her that some things are more important in life than money.
You don't need her holding a grudge AND remaining a customer. You've already spent another half an hour on the phone over this...what's your time worth, if you had spent that time on a money-making venture? Cut your losses. Tell her to keep her money. And then be done with her.
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Today's Featured Article - What Oil Should I Use? - by Francis Robinson. I keep seein this question pop up over and over again in discussion groups all over the web. As with many things there are often several right answers and a few wrong ones. Some purist I'm sure will disagree to no end with what I will tell you but most of us out here in the real world don't really care do we ? Some of them only bring their noses down out of the air long enough to look down them anyway. If you are like me you are only doing this old tractor stuff because you enjoy it. You
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