Posted by Buzzman72 on December 20, 2013 at 01:33:11 from (74.133.160.172):
In Reply to: WHER DID I GO WRONG posted by JR FRYE on December 19, 2013 at 16:43:09:
Wher did you go wrong?
You didn't have a repair order, specifying what repairs were to be done at what cost, that spelled out that an express mechanic's lien would apply until the bill was paid, and that had the tractor owner's signature authorizing the work.
You cannot trust a man's word to be his bond these days. The days of being able to repair someone's equipment simply on their verbal authorization are long gone; you just need to own up to that, and change how you do business. Make them sign to authorize all repairs before you ever lift a wrench. If you find deeper problems after you start, make them sign off on those as well. Otherwise, it's as if you decided to do all this stuff on your own, without any authorization. DOCUMENT, DOCUMENT, DOCUMENT any conversations, including phone calls...and CYA six ways from Sunday.
My family ran a garage for 50 years, and that's what I took away from the experience.
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