Posted by Tree-farmer on December 16, 2013 at 21:33:49 from (69.12.251.180):
In Reply to: ot. need opinions posted by greg k on December 16, 2013 at 16:22:48:
My response is: Use this situation to realize you have to be very clear with potential customers up front. I know it's awkward to talk about money, but it comes with the territory. Use this to decide what your policy is, and tell people.
When someone calls, at some point in the conversation, you need to say something like: "Sometimes problems are difficult to figure out, and it takes several trips. Sometimes people choose wait to fix the problem, or decide that additional troubleshooting is not worth it, or whatever. I just need to be clear with you upfront (or however you want to say it) that my charges are $50 an hour, including any troubleshooting that I do. Travel time is $20 per trip. If you decide to not fix the problem, for now, I still need to charge for my time."
Or however you decide to charge, whatever your charges are, you just have to let people know what your charges are upfront. It's only fair to them, let's you get paid and not feel bad about it, and prevents misunderstandings and hard feelings later.
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