I spent 30 years off and on behind a parts counter, and a lot of time on the other side of the counter. Good counter help is great, when you can find them. Unfortunately, at the chain stores they only pay just over minimum wage, so you get what they pay for...which is inexperience.
The incentive I always had to find a part was that PART of my pay was based on commission, on the department's gross sales. So I made DAMN sure that if the part wasn't in stock, I'd do everything in my power to locate it for the customer. If they wanted to go themselves and pick it up, that was also OK...because they knew I was the guy who had gone the extra mile for them, and when they needed someone to do that again, they'd turn to me...and I'd get paid my commission on the NEXT sale.
One time in the 1970's, working in the auto parts department of a big-box store, I had a guy who came to the counter and said, "I need front brake pads for a '75 Pontiac." When I asked him what model, he said, "Dammit, kid...they're all the same." So I went back and pulled a set for a Bonneville, AND a set for an Astre [the Vega clone]...and SHOWED him they were definitely NOT all the same. Guy called me a GD smartass and asked to see my manager...who, after hearing the story, told him HE would've done the same thing.
So there are problems on BOTH sides of the counter. You make the best of it, and life goes on...'cause for the most part, neither you nor I have the power to change it.
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Today's Featured Article - Tractor Profile: Ferguson TO-20 - by Staff. When the infamous "Handshake Agreement" between Henry Ford and Harry Ferguson fell by the wayside (that's a story in itself), Harry Ferguson quickly set up manufacturing plants for a United States version of his English TE-20. The TO-20 was relatively the same as the TE-20 except utilized some different casting materials and had a US-style electrical system. The TO-20 was a dead ringer for the Ford 9N and 2N models and they say that Ferguson did this on purpose when the Handshake Agreement wen
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