If you don't have copies of the bills for the "extra" charges, do whatever necessary to get copies from the funeral home.
Once you have them, tell the funeral home if they don't refund, you will take out a full page ad in every local paper/publication showing the policy and the "extra" charges.
Don't put any words in the ad. Just publish the policy and copies of the charges.
If you decide to sue, you can publish a copy of the suit, too. Again, don't put anything but copies of the suit in the ad.
Also, funeral homes are generally regulated. There should be some kind of regulatory board you can file a complaint with.
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Today's Featured Article - A 1937 John Deere Unstuck - by Gary Hickman. Here is my story of how I got the pistons out of a 1937 JD B that the engine had been stuck for about 14 years: About 12 years ago my Dad gave me one of the tractors I ran as I was growing up on our farm in central Nebraska. The engine on this tractor, a 1937 John Deere "B", had been stuck for 2 years before he gave it to me. This last spring (1999) I hauled the tractor to our 2 acre lot in St. Libory Nebraska where it joined my antique machinery collection, at that time a 1929 Caterpillar T
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